Terms

Second Pair provides software that answers enquiries, gives price estimates, and takes bookings on your behalf, using your own settings, rates and wording.

The assistant works from what you give it. It quotes from the rates you enter and answers from the information you provide. If your settings are wrong, its answers will be wrong. Check them, and check them again when your prices change.

Estimates the assistant gives are estimates. The contract for the work is between you and your customer, and Second Pair is not a party to it. You are responsible for the work, for your prices, and for anything you have told the assistant to say.

You can read every conversation and take over any of them at any time. We strongly suggest you do read them, particularly in the first weeks.

Deposits are taken through Stripe and go to your own Stripe account. You pay Stripe’s standard rate for that. Second Pair does not take a cut of your deposits, does not hold your money, and is not a payment service.

Refunds, chargebacks and disputes with your customers are between you, them and Stripe.

Your business data and your customers’ details are yours. We do not sell them, share them with other businesses on Second Pair, or use them to train AI models.

Close your account and everything of yours is deleted. Export what you need first, because it does not come back.

You must not use Second Pair to:

• Mislead anyone about whether they are talking to a person
• Give medical, legal or financial advice
• Send marketing to people who have not asked for it
• Break the law, or your own trade’s regulations

The assistant already refuses these. Configuring it to get around them is a breach of these terms.

We aim to keep Second Pair running at all times but cannot promise it. It depends on services we do not control, including Anthropic, Supabase, Stripe and Meta. If it is down, your enquiries wait rather than disappear.

Still to decide: the notice period, the price, and how billing works. Second Pair trades as a sole trader, so no company number is needed here — but the trading name and business address are, and they have to match the privacy notice.